User cannot login after changing email
If you experience that an AD user cannot login after changing email; the best practice is to un-sync/re-sync the user from Evo. To do this, please follow the instruction below.
1. Remove the user from Evo Sync group (the group name could be different on your AD)
- Open the LDAP Agent
- On the LDAP agent, you can force sync by holding the CTRL key and clicking on sync.
- After syncing, the user should be removed from Evo portal. Now you just simply add the user back to Evo Sync group and run another full sync..
- Send the Welcome email and re-setup QR code for the user. Then user will be able to login again.
Note: If you want to change a user's email address, the best practice is un-sync (delete) the user from Evo -> change the email address on AD -> re-sync (create) the user to Evo -> re-setup QR code -> user will be able to login. By using this workflow, the user will not get any problem with the login.
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