Troubleshooting & FAQs Directories Troubleshooting Troubleshoot issues with the Evo LDAP Agent On-prem AD Virtual Machine hosted on Azure (timeout settings) Secure Login Troubleshooting Error: Login Denied due to Temporary Lockout Error Message: the account is disabled or not found How to Fix Secure Login Always Requests Offline Code How to use Offline code to login to Windows machine without Internet Evo Secure Login for Windows / Troubleshooting Secure Login Elevated Access Troubleshooting Error: The user has not been granted the requested logon type at this computer How to Troubleshoot Elevated Access / Domain Accounts Mobile App Troubleshooting Troubleshooting Evo Authenticator Mobile App Issues End User Troubleshooting User cannot login after changing email