Troubleshooting & FAQs – Evo Security | Help Center

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Getting Started
- Overview & Company
  - About Identity and Access Management
  - About Evo Security
- Initial Setup & Requirements
  - Evo Prerequisites & Supported Operating Systems
  - Getting Started: MSP Onboarding Guide
  - Evo Authenticator Mobile App 5.1.x (iOS and Android)
  - Evo Supported Authentication Methods
Product Release Notes
- Product Release Notes
  - Product Release Notes
Directory Integrations
- Environments
  - What type of Directory do I need?
  - Directory Integration: Entra ID (formerly Azure Active Directory)
  - Set up Evo on Active Directory (LDAP)
  - Sync with Google Workspace
  - Evo Cloud: Directory-As-A-Service Setup and Installation
  - Unsupported - Microsoft Azure Virtual Desktop
Deployment & Configuration
- Advanced Configurations
  - How to protect Remote Desktop using Evo Security (RDP Support)
- Scripts & Automation
  - Deploy & Uninstall Evo Agent via PowerShell
  - Deploying the Evo Agent using ConnectWise RMM
- Branding & Customization
  - How do I update the Logos to match my company brand? (Web Page and Agent)
Product Information
- MFA
  - Getting Started: Multi-Factor Authentication
  - Setting up Microsoft Authenticator for MFA
  - Email Campaigns for Onboarding Users
- SSO/ SAML
  - What SAML integrations are available?
  - Passwordless Login
  - How do I add a rule for single sign-on (SSO) expiration
  - Identity Provider (IdP) Login
  - Connect Web Apps via SAML with Evo: Version 3
  - Azure AD/On-Prem AD Hybrid Environment - Federating Microsoft 365 Domain
  - Azure AD - Federating Microsoft 365 domain
  - WS-Federation integration for Office 365 login
  - Setting up SAML with Salesforce
  - Setting up SAML with Dropbox
  - Setting up SAML with Liongard
  - Setting up SAML with Auvik
  - Setting up SAML with Domotz
  - Integrating Evo with IT Glue
- Tech Elevation
  - Getting Started: Technician Elevation
  - Technician Elevation: Extended User Access Control session
  - Technician Elevation: Just-in-Time Accounts
  - Local Admin Accounts
  - Web Accounts
- End User Elevation
  - Getting Started: End User Elevation
  - Usage Guide: End User Elevation
  - End User Elevation: Custom Branding
- Help Desk Verification
  - Getting Started: Help Desk Verification
  - Help Desk Verification with Microsoft Authenticator and Evo Secure Login
- Agents
  - Windows Agent Deployment
  - LDAP Agent Settings Editor
  - macOS Agent Deployment
  - How do I update Evo software?
- RADIUS
  - Getting started: RADIUS Server
  - RADIUS - Secure RADIUS Servers with TLS/radsecproxy (CVE-2024-3596)
Evo Portal
- Navigation & Managment
  - Welcome to the Evo Portal!
  - Policies Page
  - Deployment Tokens
  - Access Tokens
  - Keys (Hardware Keys) Page
  - Role-Based Permissions / List of Roles
- User & Directory Management
  - How do I manage my user licenses? (Billing and Administration)
Integrations
- PSA & Password Sync Integrations
  - Evo Password Integration with ITGlue
  - Integrating Evo with Halo PSA
  - Evo Password Integration with Hudu
  - Evo Integration with Autotask
  - Evo Integration with ConnectWise
- Microsoft EAM Integration
  - Microsoft EAM integration
User Onboarding & Guidance
- MFA & Access Behavior
  - How does the "MFA Status" toggle work?
  - MFA Grace Period
  - Temporary Authentication Lockout
- Account Management
  - How do I reset my Evo password?
  - How do I see authentication activity?
  - How do I convert user types?
  - How do I manage my users / users devices?
- End User Documentation
  - How do I register my device?
  - Evo Authenticator watch app
  - Using Evo Secure Login (End User)
  - Using Evo Security (End User) - Azure AD
  - Using Evo Security (End User) - Active Directory
Troubleshooting & FAQs
- Directories Troubleshooting
  - Troubleshoot issues with the Evo LDAP Agent
  - On-prem AD Virtual Machine hosted on Azure (timeout settings)
- Secure Login Troubleshooting
  - Error: Login Denied due to Temporary Lockout
  - Error Message: the account is disabled or not found
  - How to Fix Secure Login Always Requests Offline Code
  - How to use Offline code to login to Windows machine without Internet
  - Evo Secure Login for Windows / Troubleshooting Secure Login
- Elevated Access Troubleshooting
  - Error: The user has not been granted the requested logon type at this computer
  - How to Troubleshoot Elevated Access / Domain Accounts
- Mobile App Troubleshooting
  - Troubleshooting Evo Authenticator Mobile App Issues
- End User Troubleshooting
  - User cannot login after changing email
Support & Resources
- Support & Resources
  - Support & Feature Requests
  - Common Support Issues
More

Directories Troubleshooting

Troubleshoot issues with the Evo LDAP Agent

On-prem AD Virtual Machine hosted on Azure (timeout settings)

Secure Login Troubleshooting

Error: Login Denied due to Temporary Lockout

Error Message: the account is disabled or not found

How to Fix Secure Login Always Requests Offline Code

How to use Offline code to login to Windows machine without Internet

Evo Secure Login for Windows / Troubleshooting Secure Login

Elevated Access Troubleshooting

Error: The user has not been granted the requested logon type at this computer

How to Troubleshoot Elevated Access / Domain Accounts

Mobile App Troubleshooting

Troubleshooting Evo Authenticator Mobile App Issues

End User Troubleshooting

User cannot login after changing email